MR Requests

AI-driven request management for timely and transparent responses

Capture, triage, track and fulfill information requests in one system, with deadline tracking, redaction and an audit trail for every request.

Product screens show sample data.

Why MR Requests?

Manage requests. Track deadlines. Respond with confidence.

Fragmented request intake
Requests arrive through email, forms, portals, and offline channels. Without a single system, teams struggle to track ownership, status, and progress.
Missed deadlines and compliance risk
Manual tracking increases the risk of missed statutory deadlines, delayed responses, and audit findings.
Limited transparency and control
Without structured workflows, approvals, and audit trails, it becomes difficult to keep responses accurate, consistent, and accountable.

How it operates

Centralize request intake
Capture public and internal requests in one place using custom request forms, email intake, and a requester portal.
Track deadlines automatically
Monitor statutory and internal deadlines with automated tracking, alerts, and escalation rules, so requests stay on schedule.
Review, approve, and redact
Route requests through approval workflows, redact documents with AI suggestions and manual redactions, apply exemption codes, and control access to sensitive information.
Respond and audit
Deliver accurate responses, manage bulk disclosures, and maintain a complete audit trail for every request.

Measurable impact

30–45%
Faster, on-time responses
Reduction in request response times through automated routing and deadline tracking.
40–60%
Reduced manual effort
Less manual effort in request intake, approvals, redaction, and follow-ups.

Complete deadline visibility — Track every request against its statutory and service-level deadlines.
Audit-ready request history — Maintain a full, defensible record of every request action and response.

Figures as published on maplerecord.com, MapleRecord's product site.

Product tour

A closer look at the screens request coordinators work in, from the operational overview to exemption codes and redaction.

See the operational overview
The overview counts active, due-soon, overdue and closed requests, and shows request and appeal breakdowns, SLA risk and the pipeline by stage.
MR Requests · Operational overview
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Manage exemption codes
Exemption management lists each exemption code with its name, category and status.
MR Requests · Exemption management
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Redact with a full history
The redaction history logs every step on a document, from AI analysis and accepted suggestions to manual redactions, applied exemptions and the redacted copy.
MR Requests · Document redaction
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Capabilities

Centralized request intake
- Capture requests from email, forms, and portals
- Support custom request forms for different use cases
- Provide a public requester portal for transparency
Automated deadline tracking
- Track statutory and internal deadlines automatically
- Receive alerts, reminders, and escalations
- Keep responses consistent and on time
Approval and workflow management
- Route requests through configurable approval workflows
- Enable collaboration across departments
- Support bulk request and response handling
Secure redaction and governance
- AI-assisted and manual redaction of sensitive information
- Enforce role-based access and permissions
- Maintain a full request audit trail
Compliance and governance support
- Designed to support regulatory and governance requirements
- Support for reporting, audits, and reviews
- Exemption codes managed in one place
Multi-department coordination
- Handle requests that need input from multiple departments
- Cross-departmental collaboration and review
- Third-party notification workflows

Use cases

MR Requests supports a wide range of operational teams.

Finance & accounting (see the Finance & Accounting solution)
Respond efficiently to audit, vendor, and financial information requests.
Legal & compliance (see the Legal & Compliance solution)
Manage public, regulatory, and legal requests with complete traceability.
Human resources (see the Human Resources solution)
Handle employee information requests securely and consistently.
Operations (see the Operations solution)
Coordinate cross-functional requests and improve process visibility.
Healthcare administration (see the Healthcare solution)
Respond to information requests while protecting patient privacy.
Customer service (see the Customer Service solution)
Deliver transparent, timely responses with complete request context.

Platform

MR Records
Your central hub for secure, structured, and searchable recordkeeping.
Explore MR Records
MR Workflows
No-code automation that connects your MapleRecord modules, teams, and data.
Explore MR Workflows
MR Forms
Drag-and-drop or AI-generated forms that send submissions straight into MapleRecord.
Explore MR Forms
MR Admin
One console for users, licenses, security, integrations and backups across the suite.
Explore MR Admin