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Maverick InnoGarage
Adobe Solution Partner, Bronze

Records · Retention · Privacy

Govern every record from capture to defensible disposition.

We put records and information governance into daily use with our own products, MapleRecord and MOLI: retention schedules applied to electronic and physical records, information requests tracked to their deadlines, an audit trail for every action, and controls designed to support GDPR, PDPA, PIPEDA and CCPA.

Talk to an ExpertWhat's included
Records governed from capture to dispositionA lifecycle track runs from capture to classification, retention and disposition, and the final disposition step is checked off as an approved decision. The lifecycle governs one records system that holds electronic records, physical records and information requests, with access control and an audit trail underneath. Below it, a privacy layer names GDPR, PDPA, PIPEDA and CCPA, the regulations the controls are designed to support.Records lifecycleCaptureClassifyRetainDisposeElectronicPhysicalRequestsAccess · Audit trailGDPRPDPAPIPEDACCPAPrivacy · Designed to support

The challenge

A retention schedule on paper doesn't govern the records people keep.

Records sit in shared drives, email, business systems and storage boxes, each with its own copies and its own habits. Few organizations can say with confidence what they hold, who can see it, or when it may be destroyed.

Information requests then mean manual searches against statutory deadlines, and audits mean reconstructing decisions after the fact. We put lifecycle rules into the system people work in, so classification, retention, access and disposition happen as part of the work, with a record of each step.

Who this is for

  • Government agencies and municipalities

    Records, archives and public records requests handled consistently, with an audit trail for every decision.

  • Regulated organizations

    Retention, access and privacy rules applied in the system, with evidence that they are followed.

  • Records and information managers

    One file plan and retention schedule applied across electronic and physical records.

  • Privacy, legal and compliance teams

    Records they can find and trust for legal holds, information requests and privacy obligations.

What we deliver

Services and capabilities

We deliver information governance as software and services together. We configure our own products, MapleRecord and MOLI, around your records program, integrate them with the systems you run, train your teams and support them once live. Take the capabilities you need now and add the rest as the program grows.

  • Records lifecycle and retention

    Retention schedules on paper don't change daily work. We set up record series, classification and retention in MapleRecord, so each record carries its rules from capture to disposition.

    • Record series, templates and metadata that classify records at intake
    • Retention schedules with active periods, trigger events and disposition instructions
    • Automated disposition workflows, with approvals
    • A destruction register of authorized destructions
    • MR Records
    • MR Workflows

  • Electronic and physical records

    When paper and digital records live apart, every search has two answers. We bring them into one system under one set of rules.

    • Electronic documents and physical records in one platform
    • Physical storage boxes, with location tracking for files
    • Barcode and RFID tracking integration
    • Unified search across electronic and physical records
    • MR Records

  • Information requests

    Requests arrive by email, forms, portals and in person, and deadlines slip when they are tracked by hand. We set up one place to capture, track, review and answer them.

    • Intake from request forms, email and a public requester portal
    • Statutory and internal deadline tracking, with alerts and escalation
    • AI-assisted and manual redaction, with exemption codes
    • A full audit trail for every request and response
    • MR Requests
    • MR Forms

  • Workflow automation

    Approvals by email leave no record and stall when someone is away. We configure no-code workflows for the reviews and approvals your records program depends on.

    • No-code workflows for creation, review and approval
    • Destruction authorization routed to the right approvers
    • Digital forms whose submissions are filed into MapleRecord
    • Run history for every workflow
    • MR Workflows
    • MR Forms

  • Access control and audit trails

    Audits go slowly when evidence has to be reconstructed. We set role-based access and security policies across the suite, and every action is logged as it happens.

    • Role-based access and security policies, including two-factor authentication
    • Audit trails of user actions on records and requests
    • Version control and secure archiving
    • Support for legal holds, eDiscovery and regulatory reporting
    • MR Admin
    • MR Records

  • Privacy compliance support

    Privacy obligations depend on knowing where personal information is and who can reach it. We configure access, redaction and retention controls designed to support GDPR, PDPA, PIPEDA and CCPA.

    • Role-based access to records that hold personal information
    • Redaction of sensitive information before release
    • Retention rules that limit how long information is kept
    • Classification and security rules shared with our Data Governance work
    • MOLI
    • MR Requests

  • Implementation, integration and support

    Software alone doesn't change how records are kept. We configure MapleRecord and MOLI for your program, connect them to the systems you already run, and stay with your teams after go-live.

    • Configuration of record series, schedules, access and workflows for your program
    • Integration with ERP, CRM and other enterprise systems
    • Deployment on cloud, including AWS and Azure, or on-premises infrastructure
    • Training for records teams and administrators, and ongoing support

Our products

Delivered on software we design and build

Both products are made by Maverick InnoGarage, so the team that configures and supports them knows them from the inside.

Records management suite

MapleRecord

Customized records management software for government, municipalities and regulated organizations, with workflow automation, a seamless user experience and lifecycle governance.

Explore MapleRecord

AI-driven record management

MOLI

Our flagship AI-powered record management system for government and regulated industries, built around four capabilities.

  • AI-powered search and retrieval

    Advanced search and retrieval, so the people who manage records can find what they need across their collections.

  • Cloud integration on AWS and Azure

    Built for cloud integration across Amazon Web Services and Microsoft Azure, the cloud platforms our engineering practice delivers on.

  • User-centric design

    Designed around the people who work with records every day, drawing on the human-centric design practice behind our product work.

  • Privacy compliance support

    Built with privacy in mind, MOLI is designed to support compliance with GDPR, PDPA, PIPEDA and CCPA.

  • GDPR
  • PDPA
  • PIPEDA
  • CCPA
  • AWS
  • Azure
Explore MOLI

Works alongside

  • Data Governance

    Data ownership, quality, security and regulatory compliance, with analytics built on top

  • AI Governance

    Responsible AI, AI risk management and compliance support

From vision to victory

Three stages, one accountable team

Each stage ends with something tangible you can review, use and build on. What you keep is listed under What you receive, further down this page.

  1. 01

    Understand & strategize

    Review the records you hold, where they live, your retention schedules, request volumes and privacy obligations, and agree the record series, rules and priorities the program must cover.

  2. 02

    Implement & integrate

    Configure MapleRecord and MOLI for your program, from record series, retention and access to request handling and workflows. Integrate them with your existing systems, pilot with one team and train your people, with minimal disruption.

  3. 03

    Optimize & grow

    Monitor adoption, request deadlines and disposition, extend the program to more departments and record types, and refine the rules as obligations change.

Deliverables

What you receive

Practical outputs your teams can use, run and maintain.

  • Records and information assessment

    What records you hold, where they are, the rules that apply and the gaps to close first.

  • File plan and retention schedule

    Record series, retention periods, trigger events and disposition instructions, configured in MapleRecord.

  • Configured MapleRecord modules

    The modules your teams need, from MR Records and MR Requests to MR Workflows, MR Forms and MR Admin, set up for your program.

  • Access model and audit trail

    Roles, permissions and security policies, with every action logged for audits and reviews.

  • Request handling process

    Intake forms, deadlines, approval routes and exemption codes for public and internal information requests.

  • Trained teams and ongoing support

    Training for records staff and administrators, and support once the system is live.

Practical applications

How this work applies in practice

These are illustrative scenarios that show typical situations and approaches. They are not descriptions of specific client projects.

  • Illustrative use case

    Public records requests on deadline

    Situation
    A municipality receives public records requests by email, web form and in person, and tracks statutory deadlines in a spreadsheet.
    Approach
    Configure MR Requests with a public requester portal and intake forms, deadline tracking with escalation, approval routes and exemption codes, and AI-assisted redaction before release.
    Intended outcome
    Every request is logged in one place, deadlines are visible before they are missed, and each response has an audit trail.
  • Illustrative use case

    One retention schedule for paper and digital

    Situation
    A regulated organization keeps electronic records in shared drives and physical files in offsite boxes, each under different retention practices.
    Approach
    Agree record series and a retention schedule, configure them in MR Records for electronic and physical records, track boxes and file locations, and route disposition through an approval workflow.
    Intended outcome
    Records follow one schedule, and each destruction is authorized and entered in the destruction register.
  • Illustrative use case

    Finding records for a privacy request

    Situation
    An enterprise team must locate the records it holds about one individual across several collections.
    Approach
    Use MOLI's AI-powered search and retrieval across the collections, limit who can see the results with role-based access, and apply retention rules so information isn't kept longer than needed.
    Intended outcome
    The team responds from records it can find and trust, with controls designed to support its privacy obligations.

FAQ

Frequently asked questions

  • What does information governance cover?

    Information governance is how an organization manages its records and information across their lifecycle: how they are captured and classified, who can access them, how long they are kept and how they are disposed of. Our work covers records management for electronic and physical records, information requests, workflow automation, access control and audit trails, privacy compliance support, and AI-driven search and retrieval.

  • Is this software or a service?

    Both. MapleRecord and MOLI are designed and built by Maverick InnoGarage, and our team implements them: we configure them for your records program, integrate them with your systems, train your people and provide ongoing support.

  • How are MapleRecord and MOLI different?

    MapleRecord is a configurable records management suite for public sector and enterprise organizations, with five modules (MR Records, MR Requests, MR Workflows, MR Forms and MR Admin) and workflow automation. MOLI is an AI-first record management system centered on search and retrieval and privacy compliance support. We recommend one or both depending on your records and environment.

  • Will this make us compliant with GDPR, PDPA, PIPEDA or CCPA?

    No system can make an organization compliant on its own. MapleRecord and MOLI are designed to support these obligations; how you configure, operate and govern them, along with your own policies and legal advice, determines compliance.

  • Can it work with our existing systems?

    Yes. MapleRecord integrates with ERP, CRM and other enterprise systems and can be deployed on cloud or on-premises infrastructure. MOLI is built for cloud integration across AWS and Azure.

  • How quickly can MapleRecord be deployed?

    MapleRecord is designed for rapid deployment and can be configured in weeks, depending on organizational needs.

  • How does information governance relate to data governance and AI governance?

    They share foundations. Data governance sets ownership, quality and security rules for the data in your systems. Information governance applies lifecycle, retention and access rules to your records. AI governance puts oversight around the AI that uses both. Many programs draw on all three, and we deliver each.

Connected expertise

Explore related services

Further reading

Start a conversation

Bring your records under one set of rules.

Tell us about your records, your request volumes and the obligations you work under. We'll show you where MapleRecord and MOLI fit and scope a practical first step with you.

Talk to an ExpertCall +1 (940) 945-6180