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Maverick InnoGarage
Adobe Solution Partner, Bronze

Industry solutions

MapleRecord for insurance

Accelerate claims processing, streamline policy administration, and support compliance with intelligent document management and automated workflows built for insurance carriers, brokers, and MGAs.

  • Claims processing
  • Policy administration
  • Regulatory audits

Product screens show sample data.

Request a demo (opens maplerecord.com in a new tab)See how it works

Also published on maplerecord.com/solution/insurance (opens maplerecord.com in a new tab)

MR Requests board of information requests grouped into Pending, Open, In progress, On hold, Resolved and Closed columns

The challenge

Insurance industry challenges

Insurers face pressure to process claims faster, reduce operational costs, manage regulatory compliance, and deliver exceptional customer experiences.

  • Claims cycle time

    Manual claims processing slows settlements, raises costs, and frustrates customers, especially when documentation is spread across multiple systems.

  • Policy administration

    Policy documents, endorsements, renewals, and underwriting files are managed across distributed teams and legacy systems.

  • Regulatory compliance

    Insurers must meet state insurance regulations, data privacy laws, and audit requirements while keeping every record traceable.

How it works

How MapleRecord serves insurance

Three of MapleRecord's five modules do most of the work for insurance. Here is what each one does.

Explore the platform

  • MR Records

    MR Records records list by record series with the lifecycle panel showing record type, retention clock and the current Official Record stage

    Intelligent records management

    A central repository for policy documents, claims files, underwriting records, and regulatory filings, with automated retention and disposition.

    • Unified storage for policies, claims, and underwriting files
    • AI-powered document classification and indexing
    • Automated retention based on policy type and state regulations
    • Integration with core insurance platforms
    Learn more about MR Records

  • MR Requests

    An MR Requests request in triage with the validation checklist, fee assessment and payment steps and a due-date countdown

    Request intake and management

    Respond faster to claims documentation requests, policy inquiries, regulatory audits, and subpoenas with intelligent search and retrieval.

    • Fast response to claims adjuster document requests
    • Automated handling of policyholder inquiries
    • Regulatory audit and examination support
    • Complete request tracking and audit trails
    Learn more about MR Requests

  • MR Workflows

    MR Workflows list of published and draft workflows with trigger type, revision and last update

    Workflow management

    Automate claims processing, policy underwriting, new business, and renewals with AI-enabled workflow orchestration.

    • Claims review and approval workflow automation
    • Underwriting review and approval workflows
    • Policy renewal and endorsement processing
    • Real-time workflow analytics and reporting
    Learn more about MR Workflows

Product screens show sample data.

Also on the platform

Business impact

Potential impact for insurers

  • 30–50%

    Faster processing

    For claims and request processing.

  • 60%

    Reduced manual work

    Across document handling.

  • 100%

    Audit traceability

    Across policies, claims, and requests.

  • Improved customer satisfaction — Through faster, more transparent responses.

Figures as published on maplerecord.com, MapleRecord's product site.

Use cases

Insurance use cases

  • Claims processing

    Automate first notice of loss (FNOL) intake, claims assignment, document collection, adjuster workflows, and payment approval for faster settlements.

  • Policy underwriting

    Streamline application review, risk assessment, document verification, and underwriting decision workflows.

  • New business processing

    Accelerate policy issuance with automated document collection, verification, approval routing, and policy delivery.

  • Renewals & endorsements

    Automate renewal processing, policy changes, endorsements, and customer communications with intelligent workflows.

  • Regulatory compliance

    Support compliance with state insurance regulations, market conduct exams, and data privacy requirements.

  • Fraud investigation

    Support fraud investigations with complete document trails, automated flagging, and special investigations unit (SIU) workflows.

Security & compliance

Built for insurance security

MapleRecord is designed to support the security and compliance requirements of insurance carriers, MGAs, brokers, and reinsurers.

  • Enterprise-grade security and data protection
  • Designed to support regulatory requirements and audit readiness
  • Scales across high-volume claims and policy operations
  • One connected platform for records, requests, and workflows
  • Designed for reliability and operational continuity

Explore more

More industry solutions

MapleRecord

Ready to modernize your insurance operations?

See how MapleRecord can help your carrier, brokerage, or MGA modernize claims processing, policy administration, and compliance.

Request a demo (opens maplerecord.com in a new tab)Contact sales

Talk to the MapleRecord team

info@maplerecord.com+1 (940) 945-6180

MapleRecord is designed and built by Maverick InnoGarage.

Implement MapleRecord with Maverick InnoGarage